Samsung Recalls Galaxy Note7

Samsung issued a recall on the Galaxy Note7, two weeks after the Note7 was released worldwide.

The problem is that Note 7 can catch fire while charging due to glitches with the battery. The issue is believed to affect less than 1% of all devices.

You can find photos and videos across social media showing the aftermath of the fires caused by the defected batteries.

According to Samsung’s press release, there have been 35 reported Note7 battery issues worldwide. The company is working with suppliers to identify which devices are affected by the flawed batteries. Samsung works with three different battery supplies for the device so not every phone is at risk.

Posted on their global website, Samsung strongly recommends that customers power down their phones and participate in the trade-in program.

Customers should contact their local call centers or visit the retail location where the phone was purchased. In the U.S., customers can call 1-800-SAMSUNG or 1-800-726-7864.

Customers have the option to replace their phone with the Galaxy S7, the Galaxy S7 Edge or a different device and receive reimbursement for the difference.

For Note 7 holders who would prefer to wait for a new model, they will receive a Samsung J Series loaner phone until the new model is available. New Note 7 phones will need the Consumer Product Safety Commission’s approval before they can be released in the U.S.

Note 7 accessories can also be returned for a refund. Samsung is issuing a $25 gift card, in-store credit or bill credit to users for the inconvenience.

This recall comes at a critical time for Samsung, as their rival Apple unveiled its new iPhone 7.