Sudsy Samsung

Samsung announced on Friday Nov 4 that it is recalling nearly 3 million top-loading washing machines because the drums in the washers may lose balance, triggering excessive vibrations and resulting in the top separating from the washer. This is the second recall for Samsung this year. You can read more about Samsung’s phone recall at cmmawam3.wixsite.com/Samsung-Recalls-Galaxy-Note7.

Here is what you need to know about the washing machines recall.

- The Consumer Product Safety Commission has a list of the models included in the recall here. https://www.cpsc.gov/Recalls/2016/samsung

- So far, there have been nine related reports of injuries, some of which include a broken jaw, injured shoulder, and other impact/fall-related injuries.

- There have been 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis.

- The washers were sold nationwide from March 2011 to November 2016.

You can contact Samsung to arrange for a repair or request a rebate at 866-264-5636 from 8 a.m. to 10 p.m. you can also visit their website https://pages.samsung.com/us/tlw/index.html

Customers can have a free in-home repair and with this repair, customers will receive a free one-year extension of the manufacturer’s warranty, regardless of the age of their washer.

Those customers who would like to replace their washing machine can get a rebate to use toward the purchase of a new washer of any brand, along with free installation of the new machine and removal of the old one. However, the rebate amount is based on the manufacture date and model of the recalled washer. Consumers who choose to obtain another Samsung washer will receive an additional loyalty incentive up to $150.

Customers who purchased a recalled washer in the last 30 days of the recall announcement are eligible for a full refund from their original place of purchase.

Samsung and the Consumer Product Safety Commission are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items, until the repair is completed or the washer is exchanged.